The growing success of Highbury is down to one thing and that is our team. The dedication, commitment and fantastic professionalism of our team enable us to grow together with a collaborative approach enabling continuous improvements.
Highbury’s senior management team are supported by over 80 members of skilled staff including administrative, accounts, account managers, surveyors, health, safety and quality managers and trades professionals plus apprentices, working from our two offices in Brighouse, West Yorkshire and Sandbach in Cheshire.
We currently manage in excess of c1600 property reinstatement claims per annum. Our dedicated teams also look after our non-insurance work and all sectors have their own team to ensure we continue to build strong relationships and deliver consistently high standards of workmanship.
With a large client base, the calibre of our staff has allowed us to provide exceptional service for over ten years, giving us the necessary consistency and foundation to build on the excellent work our founders, the Thorpe family, created.
As a caring and family run business, Highbury asks just one thing of its employees, that they are customer-focused. With our customer philosophy being 51% customer satisfaction and 49% building, Highbury takes great pride in the fact that all our staff are motivated, honest and hardworking, helping the business exceed customer expectations time and time again.
As well as passing on our strong family values to our existing team Highbury also have a commitment to CITB and aim to recruit apprentices every year to enable them to get a foot in the door and have successful careers in construction. This is driven by the Managing Director, Gareth Jones (an apprentice trained Joiner himself), who believes that helping young people into work not only combats youth unemployment but will drive the future economy.